Help Center
Find quick answers to your questions or get personalized support from our team.
Popular Topics
Deposits & Withdrawals
Learn about payment methods, processing times, and transaction limits.
Get Help →Bonuses & Promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account Management
Account verification, security settings, and personal information updates.
Get Help →Frequently Asked Questions
Payments & Banking
What payment methods do you accept?
+We accept Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. All transactions are secured with 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal times vary by method: E-wallets (up to 24h), Credit cards (1-3 days), Bank transfers (3-5 days), Bitcoin (up to 2h).
Are there any withdrawal fees?
+No, we don't charge any withdrawal fees. However, your payment provider might apply their own charges.
Bonuses & Promotions
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of $20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Wagering requirements specify how many times you must play through your bonus before you can withdraw winnings. Our standard requirement is 35x.
Account Management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Yes, contact our support team with your request. You'll need to verify your identity for security purposes.
Games & Technical
A pokie won't load or keeps freezing — what should I do?
+Refresh the page and clear your browser cache first, as this solves most loading issues. If a specific title still won't launch, try a different browser or switch off any VPN — some Australian mobile networks throttle game assets, which can look like a freeze.
Do I need to download anything to play?
+No. Every pokie and table game runs instantly in your browser using HTML5, on desktop, tablet or mobile, so there's nothing to install and no app store required.
Why did my balance not update after a spin?
+This is almost always a display delay caused by a slow connection rather than a lost result — log out and back in, and your correct balance and full game history will be there. Contact live chat with the approximate time of the spin if it still looks wrong.